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Frequently Asked Questions

Where are the menus?

Menus are posted on our site for you to preplan your weeks. Choose a day to see our selection for the week. Our menu has five different salads and entrees along with our staple items (staple items such as our chicken salad, macro meals, etc.) If you are signed up to receive SMS messaging, we will send you a reminder text to place your order before our cut off times. Menu options include: Ala Carte items, Breakfast, Entrees, Salads, Soups, and Kids Meals.

What days will my food get delivered?

Our meals are delivered every Monday. Once your meals are processed we will send you an email with a two hour window of when to expect your order. *Check our menu for special holiday menus with different delivery days.

How do I heat my meals?

For Conventional Oven: Separate side from protein and place in oven-safe containers. Do NOT use plastic containers. Heat oven to 350. Reheat protein for 5 minutes before adding sides. Total reheating time will be 15-20 minutes, depending on your oven. For Microwave: Loosen lid and place in microwave. Heat for 2 minutes. If needed, heat on 30- second intervals until the desired temperature is reached. Enjoy! *Microwaves times may vary due to watts per unit.

What if I do not want a subscription?

No problem!! You can choose meals that fit your budget from our menu under the A La Carte section.

How do subscriptions work?

Nala's Kitchen offers subscription plans that help take the stress of cooking out of your busy life. To set up a subscription: 1. Set up your profile 2. Add your preferences (dislikes, allergens, and type of meal you would like) 3. Select how many days you would like meals. 4. Select how many meals you would like to receive on Mondays delivery. 5. Choose your meals or Chef Beca can choose meals for you. Your subscription will be charged every week. You are able to choose meals on your own before our cut-off time on Thursdays at midnight. If you need any help setting up your subscription call us at (203) 804-7299.

How do meal packs work?

Meal Packs are great if you want a big bundle of meals. You can choose anything from the menu and you will receive the meals on a Monday delivery. 1. Select your combinations of meals you would like to receive. 2. You can choose your meals or have our site randomly select what we deliver to you. 3. You are welcomed to order additional meal packs. 4. Once you are done, proceed to view your cart and review your meal choices and the breakdown of your total. 5. If you're satisfied proceed to shipping and select where you would like us to delivery your food. All of our meals have calorie counts, heating instructions and description of the meal.

Is there a deadline to order meals?

Yes, we have a deadline. We have a handy cut-off timer on our homepage to help remind you how long you have to the next delivery day. Our cut-off time is set for Thursdays at midnight. Feel free to place your order anytime earlier in the week. No need to wait until the cut off time is close. If there is ever a question or issue, please call us at (203) 804-7299 or email us at chefbeca@nalas-kitchen.com

What are the letters under the meal name?

W30- Are meals compliant with the Whole 30 diet. A-Athlete Meals that are high in carb, high in protein and overall clean and healthy to fuel your day! GF-Gluten Free DF-Dairy Free LC-Low Calorie and Low Carb MM-Macro Meal Meals that are low in carbs, high in protein and between 300-500 calories LS-Low Sodium V-Vegetarian HS-Healthy Snacks If you have any questions about the different diets, allergens that we accommodate call us at (203) 804-7299

How will I know when my food is delivered?

We will send you an email Sunday before your Monday delivery with a two hour window of when to expect your meals. Once our drivers are on the road and deliver your meals, our driver will text you to let you know when your meal has been delivered.

How do I get started?

1. Go to the "View Menu" tab 2. Ala Carte-these are menu items that you can purchase without a subscription. Which includes salads, entrees, and additional add-on items, in case you wanted to build your own meal. 3. Select the date you would like meals to be delivered 4. Choose your meals 5. When you are ready to check out. Select the cart that is the bottom right. 6. Review your order to make sure you have everything you need for a successful week. 7. Enter your personal information 8. Submit your order and you will receive a email confirmation of your order. 9. Sit back and relax and enjoy our meals!!

Can you buy food just once?

Yes. You can buy food just once. This makes it convenient for customers who want to try out the food or are purchasing it as a one time gift for someone else.

Do you need to purchase a subscription?

No. You do not need to purchase a subscription to order. Simply order from our Al la Carte menu for one time purchases.

What are Premium Meals?

Premium Meals are Chef's Specials and are made with higher quality proteins.

What type of ingredients are used?

We only use fresh top quality ingredients.

Are the meals frozen?

No!! Our meals are fresh and never frozen. But if you happened to buy too much and want to save meals, our meals are freezer friendly. You can freeze the meals and eat when you are ready.

Do you have a minimum to deliver?

Yes. Our minimum to receive delivery is $40. There is no minimum for pickup.

Do you offer a pick up option?

Yes! We do offer a pick up option. Our kitchen is located at 1074 S Colony Road, Wallingford, 06492. Entrance is in the rear, through the white gates, enter the kitchen and rack is located in the walk in with your meals labeled and ready for you to pick up.

Are subscriptions a contract?

We do not have contracts in any of our subscriptions. You can pause, cancel and modify your subscription anytime before the next cutoff time.

Do you offer group discounts?

Yes!! Contact us so we can get you the best discount for your office or gym. (203) 804-7299

Do you offer veterans discounts?

Yes we do!! If you are a veteran we want to thank you for your services! Use this coupon code TYVeteran$ when checking out.

Where do we deliver?

We deliver all across Connecticut. We have different delivery fees depending on your zip code. If. you find that your zip code is not being recognized please contact us via email: infor@nalas-kitchen.com or Phone: (203) 804-7299. We can add your zip code to our system.